Terms of Service
Effective Date: 24 September 2026
Last Updated: 25 September 2026
These Terms of Service (“Terms”) govern your access to and use of Guardio, a security workforce management platform and suite of web and mobile applications. Guardio is a security technology product developed and operated by KaalTech. KaalTech is a subsidiary of Scorpius Solutions Sdn. Bhd., which serves as the headquarters and legal organization associated with Guardio. Guardio applications are distributed through the Google Play developer account of Scorpius Solutions Sdn. Bhd. under the public developer brand KaalTech.
These Terms apply to the Guardio web portal and Guardio-branded applications, including Guardio ID, Guardio Field, Guardio Ops, Guard Hub, Patrol Hub, Supervisor Hub, and other Guardio applications introduced from time to time, unless a specific application or customer agreement expressly provides separate or additional terms.
By accessing or using Guardio, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, please do not use the platform.
1. Acceptance of Terms
By accessing or using Guardio, including its web portal, mobile applications, or related services, you agree to comply with these Terms and all applicable laws and regulations. If you are using Guardio on behalf of a company, employer, or organization, you confirm that you are authorized to use the platform on behalf of that organization.
Where a separate written customer agreement, service agreement, or app-specific terms apply, those terms supplement these Terms and prevail to the extent of any direct conflict.
2. Services Provided
- Guard and employee management
- Site and assignment management
- Shift scheduling and roster management
- Attendance tracking and verification
- Patrol and checkpoint monitoring
- Site inspection management
- Incident and SOS reporting
- Leave and week-off management
- Operational and compliance reporting
- Alerts and notifications
- Payroll-related functionality, where enabled
- Other workforce and security management features introduced from time to time
- Digital guard identity, profile, and QR-based verification, where enabled
- Mobile operational workflows for guards, supervisors, and other authorized personnel
3. User Responsibilities
- Provide accurate and up-to-date information where required
- Use Guardio only for lawful and authorized purposes
- Follow applicable company policies and procedures
- Keep login credentials confidential
- Not share accounts or access credentials with unauthorized individuals
- Not attempt to gain unauthorized access to the platform or another user’s account
- Not interfere with, damage, or misuse the platform
- Notify the appropriate organization or Guardio support team of suspected unauthorized access or security incidents
4. Account Suspension or Termination
- These Terms are violated
- The platform is misused or abused
- Unauthorized access or security risks are detected
- Required by applicable law or regulatory authorities
- The relevant customer subscription or service agreement ends
- Continued access may create a security or operational risk
5. Payroll and Financial Responsibility
- Organizations are responsible for providing accurate employee, salary, attendance, deduction, and other payroll information.
- Organizations are responsible for reviewing and approving payroll calculations and outputs before making payments.
- Guardio is not responsible for errors resulting from inaccurate information, incorrect configuration, or unauthorized/manual changes made by users or organizations.
- The employer or organization remains responsible for its payroll obligations and applicable statutory requirements.
- Guardio does not independently determine an employer’s legal or statutory obligations.
6. Data and Privacy
Personal and operational information submitted to or collected through Guardio is handled in accordance with our Privacy Policy and applicable data protection laws. The organization using Guardio may determine what information is collected, how it is used, and which authorized users can access it, subject to applicable law and the organization’s agreement with Guardio. By using Guardio, you acknowledge that information may be processed as described in the Privacy Policy and as necessary to provide the services.
7. Intellectual Property
- Guardio’s core technology has been researched, developed, and funded by Scorpius Solutions Sdn. Bhd. KaalTech Innovations Pvt. Ltd. supports commercialization, market development, sales growth, and customer engagement. Guardio software, designs, user interfaces, logos, trademarks, documentation, features, and related technology are owned by or licensed to the applicable legal rights holder(s), including Scorpius Solutions Sdn. Bhd., KaalTech Innovations Pvt. Ltd., and/or their licensors, as legally applicable. Nothing in these Terms transfers ownership of intellectual property to a user or customer.
- Copy, reproduce, modify, or distribute the platform without permission
- Reverse engineer or attempt to extract source code
- Use Guardio’s trademarks or branding without permission
- Create unauthorized derivative works
- Use the platform or its content for unauthorized commercial purposes
8. Limitation of Liability
- Incorrect information or data entered by users or organizations
- Incorrect payroll configurations or manual overrides
- Unauthorized access resulting from compromised credentials or user negligence
- Internet, network, telecommunications, or third-party service failures
- Service interruptions caused by circumstances beyond our reasonable control
- Misuse of the platform by users or unauthorized persons
9. Service Availability
We aim to maintain reliable and secure access to Guardio. However, uninterrupted availability cannot be guaranteed. The platform may occasionally be unavailable or partially unavailable because of scheduled maintenance, system upgrades or updates, network or infrastructure issues, third-party service interruptions, security incidents, or events beyond our reasonable control, including force majeure events. We will make reasonable efforts to restore affected services as soon as practicable.
10. Changes to the Terms
Scorpius Solutions Sdn. Bhd. and/or KaalTech Innovations Pvt. Ltd., as applicable to the relevant service relationship, may update these Terms from time to time to reflect changes in Guardio, our services, applicable laws, or business practices. Updated Terms may be published through the Guardio website, application, or other appropriate communication channels. The Last Updated date will indicate when these Terms were most recently revised. Where required by applicable law, users or customers will be provided with appropriate notice of material changes.
11. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws and regulations governing the relevant services and user relationship. Where a specific customer agreement or applicable law provides a different governing-law or dispute-resolution arrangement, that agreement or applicable law will prevail to the extent permitted by law.
Contact Us
KaalTech Innovations Pvt. Ltd.
Door No: 1-1-53, First Floor, Cantonment,
Vizianagaram Cantonment, Vizianagaram,
Vizianagaram – 535003, Andhra Pradesh, India
Phone: +91 93913 89293
Email: sales@guardiohq.com